Apps
WhatsApp deliveries
Add recipients by WhatsApp number, send each their personal link with the message filled in, and get their replies as comments on the delivery.
Updated 2026-09-21
Sending to a WhatsApp number#
On the share form, next to email addresses, type WhatsApp numbers with the country code (+91 98765 43210, +44 7700 900123, up to 200). Each number gets its own personal link, exactly like an email recipient, so the receipt attributes what happens next to that person.
After creating the link you get a Send on WhatsApp button per recipient that opens WhatsApp with the message ready:
{you} sent you "{title}" with Boita. Open your delivery: {link} Available until {date}.
Press send and the row shows (sent). Re-notify and the per-recipient WhatsApp action work the same way later.
Where the workspace's WhatsApp channel has been approved for templates, Boita also sends the invitation automatically on create and on re-notify; the button remains the fallback until then.
Replies#
When a recipient replies to that message, the reply lands as a comment on the delivery, marked (WhatsApp), as long as comments are on for the link. Boita matches the reply to the quoted message, or to the newest live delivery to that number. The recipient gets an acknowledgement in the same chat — Your note reached {sender} about "{title}". They will see it with the delivery. — and you get the usual comment email and push.
Messages that cannot be matched to a delivery go to the staff inbox, not to you.
Privacy#
Public pages never show a full number: the receipt and the delivery page label WhatsApp recipients as WhatsApp +91…210. Numbers are normalised on entry; an invalid one is refused before the link is created.