Refund and cancellation policy

Cancelling a monthly plan

Cancel from your workspace settings at any time. The cancellation takes effect at the end of the current billing period: you keep the plan, storage and seats until then, and you are not charged again. We do not refund the remaining days of a monthly period.

Cancelling an annual plan

Pro and Scale can be bought by the month or by the year; a year is charged as ten months of the monthly price, so two months are free.

Within 14 days of the purchase or renewal date, an annual plan can be refunded pro rata from your workspace's billing settings — you do not have to write to us. The months you have used are charged at the monthly price of your plan and in your currency, and the rest of what you paid is refunded; the month already under way counts as used. So inside the 14 days you are charged one month at the monthly price and refunded the remainder — on the standard price list, nine tenths of the amount charged, tax included, with the GST on it reversed in the same proportion on a credit note. Charging the month you used at the monthly price is deliberate: a year costs ten months, so a twelfth of a year would be less than a month has ever been sold for. The refund goes back to the card or account that paid, the subscription ends when the refund is issued, and the workspace returns to the Free plan. You can also write to support@boita.io from the owner's email address if you would rather we did it.

After 14 days an annual plan can be cancelled but runs to the end of the year without a refund. Switching from annual back to monthly is not a cancellation and is not refunded: it takes effect when the year you have paid for ends.

Where an Enterprise agreement is invoiced annually, its cancellation and refund terms are the ones written into that agreement, and they are what apply.

Usage-based overage

Storage overage, where a plan permits it, is always shown before it happens and is charged for storage actually used. It is not refundable.

Downgrades and upgrades

Upgrades apply immediately and are charged pro rata for the rest of the period. Downgrades apply at the next billing period; if your stored data exceeds the smaller plan’s quota, uploads are blocked until you are within it, but existing files remain accessible.

Changing between monthly and annual billing follows the same rule. Moving to annual applies immediately and the part of the month already paid for is set against the year. Moving back to monthly applies when the year you have paid for ends — it does not shorten the year and it is not a refund.

Free plan and pilot

The Free plan has no charges and can be closed at any time. Pilot workspaces under a separate written agreement follow that agreement where it differs from this policy.

How refunds are paid

Refunds go back to the original payment method within 7 to 10 working days of approval, in the currency charged. For Indian card and UPI payments this policy is displayed at checkout as the card networks and the Reserve Bank of India’s guidelines require. Disputes are governed by the laws of India and the courts at Pune.

Contact

Billing questions: support@boita.io. Aariko Systems (OPC) Private Limited, Workflo Icon Tower, Office No. 702, S. No. 114/5, 115/1, 114/6/3, Baner Road, Pune 411045, Maharashtra, India.