Your brand and your rules
Billing & plans
What each plan includes, how payment, GST, cancellation and referral credits work, what happens over quota, and the support you are entitled to.
Updated 2026-09-21
Plans#
Plans are flat — no per-GB fees, no download charges, no per-seat pricing. Prices are on the pricing page; the limits below are the defaults each plan ships with.
| Free | Pro | Studio | Enterprise | |
|---|---|---|---|---|
| Storage | 10 GB | 1 TB | 10 TB | 100 TB |
| Parallel sessions | 2 | 10 | 50 | 100 |
| Seats | 1 | 3 | 15 | 1,000 |
| Link expiry (default / max) | 3 / 7 days | 14 / 30 | 30 / 90 | 30 / 365 |
| Trash retention | 7 days | 30 | 30 | 30 |
| Watch folders | — | 2 | 1,000 | 10,000 |
| Support | Standard | Priority | Chat | Dedicated |
What switches on as you move up:
- Pro — the desktop app, password-protected links and email verification, upload portals, API keys and webhooks, unlimited saved searches, email-in, insights and client reports.
- Studio — branding, email from your domain and custom domains, receipts as PDF/CSV and delivery notes, review & approval, watermarks, automations, live chat support.
- Enterprise — auto-delivery to your own buckets and servers, single sign-on, dedicated bandwidth on the transfer node, admin scopes, audit/event exports, the SIEM stream, IP allow-lists and device policies, a named account manager. Enterprise is arranged with us rather than bought self-serve.
The plan's rate per session and session count are what the transfer engine is allowed to use; the actual speed is your line.
Paying#
Plan & billing (the owner) picks a plan and a currency — INR in India, or USD, EUR, GBP, AED, SGD or AUD elsewhere — and pays by card or UPI through our payment provider's checkout. INR invoices add 18% GST; enter your GSTIN and the name to print on the invoice before paying. A workspace has one live subscription; to move between Pro and Studio, cancel the current one first and subscribe to the other.
Cancel stops renewal at the end of the paid period; the workspace keeps its plan until then and drops to Free afterwards. If a renewal payment fails you are emailed and pushed at once and have 7 days to fix it before the workspace drops to Free.
Referral credits#
Every workspace has a referral code (Plan & billing). When someone signs up with it and pays their first invoice, both of you get a credit of 10% of that invoice against your next one — up to ₹5,000, or 60 in other currencies — once per pair.
Storage and quota#
At 90% of quota admins get a warning by email and push; at 100% uploads stop, while downloads, links and portals keep working. Boita checks before a transfer starts, so nothing fails halfway. Trash counts towards storage. Downgrading to a plan whose quota you already exceed blocks uploads until space is freed.
Uptime and credits#
Studio and Enterprise carry an uptime commitment — 99.9% and 99.95% for the platform, 99.5% for the transfer service — measured on status.boita.io over 30 days. When a month misses the target, a credit lands on the billing page automatically: 10% of that month's fee below target, 25% below 99%, 50% below 95%. Details are in the SLA.
Support#
| Plan | Channel | First response | Hours (IST) |
|---|---|---|---|
| Free | Ticket | 48 h | Mon–Fri, business hours |
| Pro | Ticket | 24 h | Mon–Sat |
| Studio | Ticket + WhatsApp chat | 4 h | 9:00–21:00 daily |
| Enterprise | Ticket + chat + scheduled call | 2 h | 24×7 for outages, 8:00–22:00 otherwise, named account manager |
Open a ticket from Support in the app (references look like BT-123); pick a category and priority, and reply in the thread until it is closed. Up to 25 open tickets per person.
Suspension#
A suspended workspace refuses every write and its links stop working until it is restored; the owner is emailed with the reason. Write to support if that happens to you.